Quality

QC/Technical Support

factory control: Every product undergo a hundreds of times testing before leaving the factory until no slightest problem

After sampling and testing manufactured products need to go through the China National Quality Office Inspection. Sales department willdetect more than three times before shipment for each product, detection through then the package can delivery, packaging is also veryprofessional process to make sure the safety during shipping.

Warranty: Our own QC staffs,check the quality strictly before deliverying for our clients,the guarantee of our most products is three year. if it's not work,we will free provide the accessories,such as drivers,LED Chips.Before shipping out, all goods have been double verified . Our test engineer will check for quality, including check the basic function of the hardware and effect light, the appearance, the packing, the necessary accessories and power adapter voltage standard. After finish quality check,our QC stuff will carefully do quality check and paste our own QC label in the form on every product.

If you have any using problem of the products which buy from us, please feedback to us first, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.

Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want ship it through express, then you need to pay express shipping fee.